Social media guidelines

West Wimmera Shire Council uses social media to engage and keep the community up to date with the latest news and upcoming events in the shire. We welcome and encourage your feedback and look forward to your comments, stories and experiences.

Monitoring 

Content posted on West Wimmera Shire Council’s social media accounts is monitored during business hours of 8.30am to 5.00pm, Monday to Friday (excluding public holidays).  

Please note that social media may not always be the most appropriate avenue for customer inquiries. For a more efficient and thorough response, we encourage you to fill out a customer action request form. For urgent matters, please contact Council directly at 13 99 72. 

Moderation and etiquette 

To ensure that West Wimmera Council’s social media accounts are useful and engaging tools for residents, please respect these guidelines: 

Do: 

  • Give us your feedback, stories, opinions and experiences 

  • Stay on topic 

  • Remember that social media is a public forum, and comments are searchable 

  • Treat others with respect whether they are an individual or an organisation 

  • Read relevant material before posting 

Don’t

By engaging with our social media pages, you agree to not post any of the following: 

  • Comments that are vulgar, obscene, hurtful, abusive, threatening or contain indecent language or images 

  • Comments that promote or foster discrimination based on race, gender, religion, age, nationality, sexuality or disability 

  • Comments that violate another individual’s privacy, or breach copyright laws 

  • Comments that are considered spam with repeated posts 

  • Comments that are overtly political 

  • Comments that are defamatory. It is acceptable to voice legitimate concerns or grievances, but unacceptable to badmouth or engage in abuse of a person or service 

  • Material that advocates or discusses illegal activity, with the intent to commit them 

Posts which ignore these guidelines will be removed, and continual breaches may result in being blocked from our social media pages. Council reserves the right to turn off comments when deemed necessary. Please note that the comments expressed by the public on Council’s social media pages do not reflect the opinions and position of West Wimmera Shire Council or its staff and/or Councillors. If you are unhappy about anything which you see anywhere on our site, please contact us. 

 

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